Privacy policy
This Privacy Policy is designed to inform users about the collection, use, and disclosure of their personal information collected on tripbox.ge.
We collect personal information that users voluntarily provide to us during registration, car booking, or other interactions with the platform. This may include name, email address, contact phone number, passport details, and driver's license information.
The platform may also automatically collect technical information, such as IP address, browser type, browsing history, and other data related to the use of the platform. The collected information is used to provide and improve platform services, process bookings, communicate with users, and ensure the overall security of the platform. Information may be used for marketing purposes only with the user's consent. Users' personal information may be disclosed to third parties if necessary to fulfill booking services or as required by law.
Information may be shared with car owners, as well as service and technical partners of the platform, in accordance with the terms of this policy.
The platform takes all necessary measures to ensure the security of users' personal data, including protecting them from unauthorized access, modification, disclosure, or destruction.
Users have the right to access, correct, and delete their personal data provided to the platform. They can also withdraw their consent to the processing of their data.
The platform reserves the right to make changes to this Privacy Policy at any time. All changes will be communicated to users through the platform.
If you have any questions or would like more information on how we process your personal data, please contact us at info@tripbox.ge.
Privacy Policy
TripBox (LTD TripBox, Georgian Identification Code 445787836, founded 2022) operates the peer-to-peer car rental marketplace at tripbox.ge. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with Georgian law and international standards.
1. Who We Are
We are LTD TripBox, a Georgian company registered under identification code 445787836. We operate a marketplace that connects car owners (partners) with travellers (guests) across Georgia, including Tbilisi, Batumi, Kutaisi, Mestia, and other locations.
For privacy inquiries, contact us at: info@tripbox.ge
2. Data Collection
We collect and process the following categories of data:
- Account Data: Name, email address, phone number, profile photo, date of birth.
- Identity Verification: Driver's licence, passport or national ID required for rental verification.
- Payment Data: Transaction records and billing details. Card numbers are processed securely by certified providers and are not stored on our servers.
- Location & Usage: Pickup/drop-off locations, pages visited, device type, IP address, and browser data.
- Communications: Booking messages between partners and guests on our platform, and customer support chat logs.
- Cookies: Session, analytics (Google Analytics), and preference cookies.
3. Data Usage
Your data is utilized strictly for the following operational and legal purposes:
- · Service delivery: managing bookings, vehicle processing, and peer-to-peer rental agreements.
- · Identity verification: confirming driver eligibility and fraud prevention.
- · Customer support: handling disputes, incoming inquiries, and managing communication logs.
- · Platform optimization: evaluating search performance and user experience data.
- · Legal compliance: meeting corporate, tax, and law enforcement requirements under Georgian law.
- · Marketing: distributing promotional updates subject to user opt-in consent.
4. Data Sharing
LTD TripBox does not sell user personal data. Information is disclosed solely under the following conditions:
· Marketplace Transaction: Sharing core driver details with vehicle partners to complete check-in procedures.
· Payment Processing: Passing transactional information to certified payment gateways.
· Analytics & Infrastructure: Providing anonymized usage data to standard tools like Google Analytics.
· Legal Mandate: Disclosing details upon lawful requests from Georgian courts or regulatory authorities.
5. User Rights
In compliance with statutory standards, users possess full rights regarding data access, correction, erasure (deletion), restriction of processing, data portability, and marketing objections.
To invoke your rights, submit a request via info@tripbox.ge or call +995 591 300 998. Case files are processed within 30 days.
6. Cookies
We use essential cookies for basic authorization and billing, preference cookies to preserve language settings, and analytics cookies to monitor site metrics. Management is controlled via native user browser preferences.
7. Retention, Security & Minors
Data Retention: Active account logs are kept indefinitely. Following request for deletion, financial records and contract-related history are held for up to 5 years pursuant to Georgian financial and corporate tax accounting codes.
Security: All channels utilize strict HTTPS transmission architecture, network firewall rules, and scoped database privileges. Users are informed directly in the event of an identified high-risk breach.
Minors: The platform explicitly denies service access to anyone under 18 years of age.
8. Policy Updates
LTD TripBox reserves the right to append structural revisions to this policy. Significant adjustments trigger explicit warnings via system notifications, mailers, or localized front-end interface banners.
LTD TripBox · Registration Code 445787836 · Georgia 🇬🇪